Mon - Fri: 8:00 AM - 6:00 PM Unit 11, 11A & 11B Lavenham Business Centre, Parsons Street, Oldham, UK
24/7 Emergency Recovery Available

Privacy Policy

KA MOTORS OLDHAM LTD

Last Updated: June 2025

Who We Are

Company Name: KA MOTORS OLDHAM LTD

Address: Unit 11, 11A & 11B Lavenham Business Centre, Parsons Street, Oldham, United Kingdom, OL9 7AH

Email: admin@kamotorgroup.com

Phone: +447928579707

KA Motors Oldham Ltd is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Information We Collect

Personal Information

  • Name, address, and contact details
  • Date of birth and driving license information
  • Email address and telephone numbers
  • Vehicle registration details and service history
  • Payment and financial information
  • Insurance details and claim information
  • CCTV footage from our premises

How We Collect Information

  • Directly from you when you use our services
  • Through our website contact forms and online inquiries
  • Via telephone conversations and email correspondence
  • From third parties such as insurance companies or finance providers
  • Through CCTV systems on our premises for security purposes

How We Use Your Information

Service Delivery

  • To provide vehicle repair, sales, and recovery services
  • To process payments and manage your account
  • To arrange finance and insurance products
  • To manage warranty claims and after-sales service
  • To provide ARC Assist claims management services

Communication

  • To respond to your inquiries and provide customer support
  • To send service updates and appointment confirmations
  • To notify you of completed work or collection arrangements
  • To provide safety recalls or important vehicle information

Business Operations

  • To maintain accurate business records
  • To comply with legal and regulatory requirements
  • To prevent fraud and ensure security
  • To improve our services and customer experience

Marketing (with your consent)

  • To send promotional offers and service reminders
  • To inform you about new services or special offers
  • To conduct customer satisfaction surveys

Legal Basis for Processing

We process your personal data under the following legal bases:

Sharing Your Information

We may share your information with:

Important: We never sell your personal data to third parties for marketing purposes.

Data Retention

How long we keep your data:

Customer Records

7 years after last service

(for tax and legal compliance)

Vehicle Sale Records

6 years after sale completion

Finance Applications

7 years after application

CCTV Footage

30 days

(unless required for legal purposes)

Marketing Consent

Until you withdraw consent or 3 years of inactivity

Warranty Claims

Duration of warranty period plus 2 years

Your Rights

Under GDPR, you have the following rights:

Right to Access

Request copies of your personal data

Right to Rectification

Request correction of inaccurate data

Right to Erasure

Request deletion of your data (where legally possible)

Right to Restrict Processing

Limit how we use your data

Right to Data Portability

Receive your data in a portable format

Right to Object

Object to processing based on legitimate interests

Right to Withdraw Consent

Withdraw consent for marketing at any time

To exercise any of these rights, contact us using the details below.

Data Security

We protect your data through:

🔒

Secure IT Systems

Regular security updates and encrypted systems

🛡️

Data Encryption

Encrypted data transmission and storage

👥

Access Control

Restricted access on a need-to-know basis

🎓

Staff Training

Regular staff training on data protection

📁

Physical Security

Secure physical storage of paper records

💾

Backup Systems

Regular backup and disaster recovery procedures

Cookies and Website Data

Our website may use:

  • Essential cookies for website functionality
  • Analytics cookies to understand website usage
  • Performance cookies to improve user experience
  • Marketing cookies (with your consent) for targeted advertising

You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

International Transfers

We do not routinely transfer personal data outside the UK. If international transfer is necessary, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

Children's Privacy

We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website with the updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

Complaints

If you have concerns about how we handle your personal data, you can:

1. Contact Us Directly

Using the contact details below

2. Contact the Information Commissioner's Office (ICO)

Website: ico.org.uk

Phone: 0303 123 1113

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

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